Last Updated: 2nd June 2026

1. Introduction
Hitchin Health Company ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, enquire about our services, or otherwise interact with us.

Data Controller:

Hitchin Health Company
5 Portmill Lane
Hitchin
Hertfordshire
SG5 1DJ
United Kingdom

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: hello@hitchinhealth.co.uk

2. Information We Collect

We may collect and process the following personal information:

Information You Provide
 

• Name

• Email address

• Telephone number

• Postal address

• Information submitted through contact forms

• Information provided when making enquiries about our services

• Any other information you voluntarily provide

Technical Information

When you visit our website, we may automatically collect:
 

• IP address

• Browser type and version

• Operating system

• Device information

• Pages visited

• Time and date of visits

• Referring website addresses

3. How We Use Your Information

We may use your information to:
 

• Respond to enquiries and requests

• Provide information about our services

• Manage appointments and communications

• Improve our website and services

• Monitor website performance and security

• Comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so under UK data protection law.

4. Health Information

Our website may contain information relating to health and wellbeing.

Any information submitted to us that relates to your health will be treated with appropriate confidentiality and security measures.
However, information submitted through website contact forms should not be considered a secure method for transmitting sensitive medical information unless expressly stated otherwise.

Please do not submit confidential medical information through our website unless specifically requested.

5. Legal Basis for Processing

We process personal data on the following lawful bases:
 

• Your consent

• Performance of a contract or steps prior to entering a contract

• Compliance with legal obligations

• Our legitimate interests in operating and improving our business and services

6. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. However, some parts of the website may not function correctly if cookies are disabled.

Please refer to our Cookie Policy for further information.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with:
 

• Professional advisers

• Website hosting providers

• IT support providers

• Analytics providers

• Regulatory authorities where required by law

• Other service providers who assist in operating our business

All third parties are required to keep your information secure and only process it for authorised purposes.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, or reporting requirements.

When information is no longer required, it will be securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures designed to protect personal information from:
 

• Unauthorised access

• Accidental loss

• Alteration

• Disclosure

• Misuse

While we take reasonable steps to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.

10. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal data

• Correct inaccurate personal data

• Request deletion of your personal data

• Restrict processing of your personal data

• Object to processing

• Request transfer of your personal data

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

11. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk

12. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and will become effective immediately upon publication.

We encourage users to review this Privacy Policy periodically.

14. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Hitchin Health Company
5 Portmill Lane
Hitchin
Hertfordshire
SG5 1DJ
United Kingdom

Email: hello@hitchinhealth.co.uk